Testimonials
We deeply appreciate the kind words of our friends and
customers. Whereas we do not publish press releases nor seek
personal attention, we thought you might enjoy reading some of the "fan mail"
that we have received.
Jan. 16, 2002 (not our most recent letter, but worth posting first)
Dear Diane and David,
It was such a pleasure speaking to you this morning. The Tournament of
Roses can't thank you enough for the help you so unselfishly gave to the
Columbine High School Band when they were here to march in the 2002 Rose Parade.
Each band comes to California on a shoestring and your kindness in repairing
their instruments relieved them or worry, frustration and fiscal problems.
Thank you.
We don't often hear of such "Good Samaritan" deeds.
You are special people, and we are so grateful that you could help this worthy
group. We wish you all the best in the world of business. Your
gracious generosity will long be remembered.
Sincerely,
Ron and Nan Okum, President 2001-2002
President, Tournament of Roses
I spent time in your store today and "auditioned" the ABI Tenor sax for a
while in your sound proof room. I must say I was floored by the service
and the depth of knowledge shown by the staff. In my experience, this is a
rare combination of friendliness and professionalism. I guess I am a
little fussy about the sound and feel of an instrument, but I was astounded that
your technician altered the tenor's action to suit my preferences just so I
could see what I thought of the instrument. I did walk out of the building with
my customized tenor under my arm and I just want to tell you that I still have
not stopped smiling......
Thank you for a wonderful shopping experiences and an impressive
instrument.
Sam H.
I wanted to express my deep appreciation and gratitude for the friendly
and expert assistance you and your staff provided that greatly facilitated my
selection and purchase of my new Yamaha Custom 82Z..... But, most of all,
I was impressed by your willingness to answer all of my questions, chat with me
about the pros and cons of various also sax models, and generally share your
woodwind expertise throughout the process. Thank you!
Robert E. F.
As the first chair alto saxophone in my High School
District Honor Band, and first chair at my high school's jazz band, I am
overwhelmingly pleased with the products and service your store offers.
Without the aid of Anaheim Band Instruments I would not have had the desire or
the resources to broaden my musical skill. Your customer service is the
best of anywhere I have ever been. I recently got a Selmer Series III for
my birthday. I had never played on an instrument of this quality before,
other than playing on my former teacher's Mark VI for a very brief time.
I have been playing alto saxophone for six years now, and have also played
baritone, tenor and soprano sax. I have repeatedly brought instruments in
to be serviced by your technicians, and every time I was completely satisfied.
I thank you for your wonderful repairpersons and for your knowledgeable staff.
I thank you from the bottom of my heart for your all around great store.
Jonathan P.
Continuing to study music thanks to ABI
Dear Anaheim Band Instruments
Thank you for the outstanding services that I received during the selection of
my Pearl 661 flute. I got a fair and honest appraisal for repairs of my
childhood flute from your technician, Dan. He was an invaluable source of
information about improvements in flute design and the different quality levels.
Associates Carey and Monica were attentive and patient during the process.
All three saw to it that I had the best environment to objectively choose the
best flute for me. I've always heard wonderful praises about ABI, but now
I can say that I've experienced them. Many thanks.
Sincerely
Karen V., Santa Ana, CA
Dear David and Diane
The other day I was listening to Andy practice his trombone and was reminded of
the fun day we had on his birthday traveling up to your store to surprise him.
So, I decided to sit down and write a quick note to say thank you once again for
helping us give our son a quality instrument for such an affordable price.
We truly appreciate it. Your staff was so friendly and helpful! You
all made it such a pleasurable day for all of us.
Thanks again! Hope to see you soon.
Sincerely,
Diane S., Mira Mesa, CA
Dear Diane and David
Just a note to express my sincere gratitude for your support of the High School Jazz Series at Steamer's Cafe. We
had a very good audience and a wonderful time playing that afternoon, and the
students truly enjoyed the opportunity to play on a professional stage.
It is obvious that you and your fine music
establishment are completely committed to providing quality goods, services and
experiences for all musicians - no clearer evidence of this exists than your
generous contribution to our program.
Thanks very much!
Chris S., Director of Bands
Dear Mr. Browne
Good news! We hear you were the most popular person on our High
School campus today! Was it because of your awesome personality? Well,
that may be true, but that isn't it! Is it because of your outstanding
smile? Close... but that's still not it! You know it might have even been
because you actually helped make "Mr. Mac" smile...and he doesn't do that very
often. :-)
The truth is that you did an incredibly nice thing and we want to thank
you on behalf of our director, and the Instrumental Program students for
giving so much. Your time, your care and your labor are very much
appreciated and we just want to thank you very much for the tuning and TLC given
to our instruments! It's people like you who show the students that they
have value and that they really matter.
Thanks again,
Mr. M. Notchick,
Band Boosters President
Dear Sir or Madame,
I just would like to let you know how much I appreciate everyone at ABI. You're
all wonderful people. Your smiles and friendly dispositions make everyone
feel welcome at your store. You have the patience and the willingness to
go the extra mile to help a "confused" customer. The servant's heart that
each one of you have is such a blessing to your clientele.
I'm sure many, if not all of your customers, feel the same way I do. Maybe
some of them just didn't get a chance to let you know. Anyway, keep up the
good work and never tire of doing something good for others. By the way, I
would like to especially mention Harry Burgess. He is a wonderful person
and always has the willingness to help. Again, thank you for your warm and
sincere service.
Sincerely,
Estele G., Anaheim, California
Dear Anaheim Band,
I am writing to thank you for the tremendous amount of helpfulness and
accommodation that you give to each of your customers. Whenever I come
into your store, I am impressed by the genuine caring and attentiveness that I
receive.
It is a great pleasure to know that everybody that visits your store--- whether
teacher, student or parent--- will receive quality assistance for their needs.
It is wonderful that your staff is so friendly to make the customers feel valued
and important.
With appreciation,
G. V., Instrumental Music Teacher
Dear Diane and Matt,
In a time when we experience poor service and advice from nearly all we come in
contact with, your little store has been a great friend and help to me.
From selecting music to making quotes, to purchasing instrument and accessories,
you have done it all for us - and, I truly appreciate it!
I have tried all of the stores in my area and they pale by comparison. Please
tell everyone there, that your help is a big step toward our goal to get young
kids to play and appreciate good music. I hope we can continue the
business relationship that we started for many years to come.
Sincerely,
Joel M.
Huntington Beach, CA
Dear Dave,
Thank you so very much for your patience and understanding as I searched for the
"right" trumpet! I dearly LOVE this S32 Schilke!! I have finally
found "the sound" and comfort as well as great intonation that I was looking
for. Can hardly wait for my first opportunity to perform with it in three
weeks! You and your employees are great to do business with!
Take care,
Linda P., Victorville, CA
Dear Mr. and Mrs. Browne
The Boosters and I would like to thank ABI for promoting Jazz Band and Combo performances at Steamer's
Cafe. This
was such a wonderful opportunity for our young musicians to display their
talents within the community. Playing at Steamer's also gave our musicians the
opportunity to perform at one of the best jazz clubs in Orange County.
Again, from the bottom of our hearts, we thank you so much for the "gig" at
Steamers.
Chuck W., Music Director
Nan W., President, Booster Club
Dear David,
I would like to take this opportunity to thank you and your coworkers at ABI for
your help fulfilling both my professional and personal musical needs. It
is truly a joy doing business with your staff. The positive attitude
encountered and the quality service is quite refreshing. I look forward to
a continued wonderful working relationship as well as growing friendship in the
years to come.
Musically,
Doug N.
Instrumental Music Director
To ABI,
Just wanted to drop you a note to say thank you for "turning me on" to your ABI
tenor sax. After playing this horn on many pro gigs, I can honestly tell
you that this is a GREAT horn. The intonation is excellent, the action is
even, and the feel of the horn is very similar to a Mark VI. Thanks again
for providing a quality horn that everyone can afford, the ABI tenor sax (great
horn)!
Kenny W., Orange, CA
Thank you for your outstanding service and products. You have made music
more accessible and affordable for my granddaughters Kristin and Andrea and we
appreciate this more than words can say. The beautifully repaired horn and
the new clarinet (which I never thought I could afford) has made their lives
more fulfilling. We are impressed with your continuing concern and attention to
every sale you make!
Sarah R.
Dear Dave and ABI staff,
On behalf of the Junior High Band Directors and our students, I would
like to thank you for your support of the district honor band. We are
fortunate indeed to have nearby a music store that more than meets so many of
our needs. The well-known outstanding quality of ABI, is a result of the
outstanding professionals who run the business. Your professional
knowledge and expertise is only surpassed by the generosity of your support for
band programs. The commitment to music education and willingness to donate
your time and energy to maintain it as a vital component in our community's
schools is invaluable to us and to our students.
Thank you once again,
Steve K., Instrumental Music Director
Dear Dave,
We talked a few weeks ago on the phone and it was refreshing to find someone who
was knowledgeable about the subject of flutes. I had been looking for a
flute for months, yet none of the music stores in my area would stock anything
with silver, due to the fear of holding the inventory.
I enjoyed talking with your staff since they were most helpful, courteous,
polite and generally interested in what the customer wanted; not what there was
a surplus of. I purchased a flute from ABI and have already been back for
a stand. Not only am I a satisfied customer, I have spread the word at
orchestra for the members to consider ABI for their future purchases.
Sincerely,
J. Farnell
Dear David,
On behalf of the membership of the California Band Director's Association, I
extend our most sincere appreciation for your clinic at our convention. I
have received many positive comments from the directors who were in attendance
at your session, "Quick Fix Emergency Instrument Repairs". The materials
you distributed, along with your demonstrations, are a valuable resource. Thank
you for taking the time to share your talents and expertise with our membership.
Sincerely,
Don Gunderson, Special Projects Coordinator
Dave,
On behalf of our high school band students whose instruments you so ably repaired
last week, I THANK YOU. Your skill and positive attitude with my students
is noted and appreciated. Thank you for all your continuing help with our high
school program, all the schools in this district, and many other districts you so
professionally serve. We are proud to have our band's picture on your
store wall.
Thanks!
Wayne N., Director of bands
From the students:
Thank you! So MY horn didn't need to be fixed, but boy, did the rest of Jazz
trumpets need it! :-) - Carrie
Thanks a lot for un-denting my 2nd valve slide. It was driving me
crazy! I'll probably get my dents removed next time. - Daniel
Thank you again so much for loosening and freeing my 2nd valve slide. Next time
I won't let it be stuck for so long! (I've never seen something so disgusting
come out of an instrument). - Christopher
Thank you sooooo much for repairing my French horn. It's made my life
so much easier! - Hallie
Thanks for the little repairs on my trombone! It was nice talking with
you again.-Laura
Thanks for replacing the pad and adjusting the key on my bassoon. I waited a
long time to get that fixed. (ha ha) - Erich
Thanks so much Mr. Browne for fixing all three of my instruments. They
are much easier to play now. Thanks again. - Stephanie
