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714-999-5015 |
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ABI Hours: |
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Tues-Fri |
10am-7pm |
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Saturday |
10am-5pm |
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Closed Sun-Mon |
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Why choose ABI?
You can count on ABI's expertise.
Customers continue to refer their friends,
family and colleagues to ABI as their choice for brass and woodwind instruments,
repairs and supplies. Their actions speak louder than our words.
Expert repair service is at the center of our
business.
Our repair shop is staffed with full time, experienced brass and woodwind
technicians. Some of the best in the biz (according to the buzz). ABI's repair department has an extensive parts inventory on site.
Estimates for service are free of charge, and our work is guaranteed.
We refuse to compromise the value of our products
or service.
Your confidence in us is too important. At ABI, product selection is always based on
quality brands, and we maintain a comprehensive depth of inventory. If our commitment to service has struck a
chord with you, then we welcome the opportunity to serve you.

What ABI is .... and is not
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ABI IS a mom and pop music store with 25 years of
established, strong, customer loyalty ratings.
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ABI IS a staff of talented, courteous experts in the
field of brass and woodwind musical instruments..
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ABI is NOT the place to buy 'gear'. NO guitars,
keyboards, drums, amps.
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ABI is NOT an internet catalog, mass-merchandiser, or
big box supplier of instruments.
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Care and maintenance demonstrations
by ABI staff help give young students confidence in the responsibilities of
owning a new band instrument... or taking care of a school-loaned one. For
reasons of good hygiene, ABI recommends that a new mouthpiece is purchased
for your student when using a school or rental instrument. |

The continuum of a band
instrument
by David Browne
Buying your first band instrument:
A good quality wind instrument, properly
maintained, should last a good 50 years with virtually no decrease in
playability.
The need to step-up to an intermediate
instrument:
After some years, an extremely motivated musician might begin to demand
more nuance of tone and response. It's not because the entry level instrument is worn
out. That's a false notion.
Buying a pro horn: Occasionally, the musician who possesses the talent
and discipline, plus the benefits of good teaching, may be able to realize the
benefits of a true professional instrument.

The Importance of Quality Control
What is our trademark "New Instrument Check/
Shop adjust"?
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Every instrument we receive from the manufacturers is
uncrated, unpacked and inspected for concealed damage.
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We then take care of any adjustments
("repairs") or we return the instrument for replacement. At the time of sale,
instruments are inspected again by our staff.
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Why is our trademark "New Instrument Check" necessary?
There is a twofold purpose.
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First of all, our routine inspection and
shop-adjustment protects our customers. Customers are assured of having an
instrument that plays the way the factory designed it to play, one they won't
struggle to play. And it protects our customers from receiving a defective
instrument.
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Secondly, it protects us from selling inferior
products because frankly, if we find we have to spend major time adjusting a
particular brand of instrument, we will choose not to sell them.
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Value Added Retailing
Definition:
"A service intensive retailer held to the
highest level of customer satisfaction."
Your hard earned money should be spent on well made products that retain value
and are
serviceable. We believe it's our job to provide you with the products you need.
VAR at ABI is:
 | Our customer service team's knowledge of
instruments & music making. |
 | Having good depth and selection of
brands and models to choose from. |
 | The customer's ability to substitute cases or
mouthpieces if advised. |
 | Assurance of thorough inspection and
necessary shop adjustments . |
 | Expert repair service on site for
before, during and after the sale. |
It's fair for consumers to simply compare advertised prices of the
instrument. But might there be more potential cost ahead (in repair charges or
shopping costs or time) that may be unanticipated or undisclosed?
Experience with a capital "E"
"This may sound
downright 'un-American', but over here at ABI every instrument is presumed to be guilty until
proven innocent." David Browne
Here's what we know.
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Not all instruments are adjusted the same when we
receive them from the factory. |
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It is RARE that we find nothing that needs to be
improved before transferring ownership to our customers. |
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That's true with ALL the consistently good brands of
instruments. Even the best built brands need some t.l.c. on occasion to play the
way they were intended. |
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Our "claim to fame" is that we almost always
catch those problems and they are our problem, not our customer's. |
 | As a rule of thumb, our repair shop minimum
charge is $20.
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might spend $20 up to $40-50 of time to ensure an instrument will play up to
its potential.
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 | When you buy an instrument from us, that repair
cost is not passed along to you in the selling prices of our instruments.
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Comparing prices?
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ABI keeps discount pricing in Orange County.
We provide greatly reduced prices every day on our large inventory of instruments and accessories!
We understand that discount pricing is important in order for us to compete and
retain your business.
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Will we meet or beat someone's "best deal"?
If you're hunting for price wars, we're not your
game. Other companies may operate that way. We're not those companies. They
can't be us, and we don't want to be 'them'.
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Honestly, if we desired to "beat the lowest
price", we'd have to change our emphasis on quality control. We'd have to charge
extra to actually open the boxes, inspect and perform needed shop adjustments.
Or maybe we'd have to advertise products we don't actually have in stock just to grab
your attention. Or maybe we'd have to hire the pizza delivery guy to assist
customers.
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ABI's internet presence:
We DO want to use our internet presence to
encourage you to do business with us, especially when a trip to ABI isn't
practical. Saving you time and money is important.
When you're ready to purchase
an instrument (especially if you're in Southern California), please consider
this... come to ABI and
do business the old fashioned way.... person to person. No hassle. No
pressure. Just depth of inventory, everyday discount pricing, quality
assurance with excellent service and education departments.
We are happy to ship our products anywhere in the
U.S. and around the world. If you choose ABI to supply your music needs, we
promise to extend our same excellent quality control and courtesy to you.

Why choose ABI?
Because we take the time to get it
right, virtually every time.
We're not satisfied unless you're happy with your
purchase.
One customer's 'new instrument' sale is not another's
reject
Many online discounters move instruments
"freely about the country" (to borrow a line from the airlines). The instruments
are tried out for a week or two and then shipped back to be resold again. Be assured that if ABI
sells an instrument that has EVER been sold, it is
CLEARLY labeled as used or demo.
Why don't we boast about being better than the
competition?
Because we don't know if we are. We're too
busy minding our own business. We understand our position and we're grateful for the
chance to serve you. We are not doing you a favor. You are doing us a
favor by using us as your supplier.
We are servants. We come in and work hard everyday. We're not
bigshots... never will be,
but that's not because of any lack of effort!
We are grateful that you have a choice and grateful
when you choose us.
Back to 'Talk to Us'
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